If you are changing your size details, they must be changed prior to the month of shipping since we place the orders for your items at least a month in advance. You must contact us directly at 803-254-6404 or via email at email@example.com to notify us of the change. Otherwise, the change will not go into effect until the following subscription cycle. We cannot guarantee size changes that are placed during the month of shipping. For example, If you need to change your size for the February Ice Box that you are expecting to receive, you must contact us and request the change by or before January 15th, which is the deadline for being on the list to receive a February Ice Box. If we are not contacted by the 15th of the prior shipping month and you need to exchange the size that you received, you may exchange your apparel size (based on availability) by contacting us, sending the apparel back, and submitting a $12 reshipping fee.
Category: Primary FAQ