Customer Care Policy
Alpha Ice Box™ Exchange & Issue Reporting Policy
All exchange requests, missing item claims, damaged item reports, or other concerns regarding your Alpha Ice Box™ must be reported within 14 days of receiving your box.
Requests submitted more than 14 days after confirmed delivery will not be eligible for an exchange, replacement, or fulfillment related to that month's box.
Continued Assistance
We will continue to assist subscribers who:
- Contacted us regarding the issue within the 14-day reporting period; or
- Reported a documented shipping or delivery issue within that timeframe that is still being resolved.
Because each Alpha Ice Box™ contains limited and specially sourced merchandise, we cannot guarantee replacement items after the 14-day reporting period.
We encourage all subscribers to inspect their box and its contents promptly upon delivery and contact us as soon as possible if there is an issue.