Alpha Traditions

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How do I get a refund or exchange?

Unfortunately, items in the Alpha Ice Box cannot be exchanged for different items, nor can the Alpha Box be refunded. However, if we have made an error in your Alpha […]

What if I have an apparel size change?

If you are changing your size details, they must be changed prior to the month of shipping since we place the orders for your items at least a month in […]

What if I have an address change?

If you have updated your account address, please email us via and call 803-254-6404 to verify the change. We must be contacted directly with any address changes by the […]

When will I be billed?

You can purchase subscriptions on a quarterly or yearly re-billable payment cycle, and you will be billed for your first box at the time of your initial signup. Subscriptions will […]

How do I cancel my subscription?

Log into your account. Click the “Subscriptions” tab. Scroll down until you see your subscription box then click “Manage” next to it. Scroll down and look to the bottom right […]

When will I receive my Alpha Box?

If you subscribe to the Ice Box by the 15th of the month, you will receive your box by the 30th or 31st of the following month. If you have […]